Shipping Policy
At rainbowscraft, we want every order to reach you smoothly and on time. To help us do that, please make sure your shipping address is complete, accurate, and correctly formatted at checkout. Double-check abbreviations, include all necessary details, and ensure spacing is correct. While we do our best to deliver every order promptly, we cannot take responsibility for delays or missed deliveries caused by incorrect address information.
If a package is returned to us due to an address error or because it was refused upon delivery, we’ll gladly issue a store credit for the value of the item(s), minus the original shipping fee. Please note that shipping costs are non-refundable in such cases.
If you choose to refuse a shipment from rainbowscraft, the original shipping fee, along with the cost of returning the package to us, will be deducted from any refund or store credit you receive.
Once your order ships, we’ll send you a tracking number via email. If the tracking shows the package as “delivered” but you haven’t received it, we recommend checking with your local postal service or delivery carrier. Unfortunately, rainbowscraft is not responsible for packages that are marked as delivered, and we’re unable to offer refunds or replacements in such situations.
Our current processing time is 2 to 4 business days (Monday through Friday), which allows us to carefully prepare and ship your order. Please note that this does not include the time it takes for your package to travel to you.
We offer standard shipping with an estimated delivery time of 5 to 8 business days (Monday through Friday) under regular circumstances. During holiday seasons or unexpected carrier delays, shipping times may be slightly longer — thank you in advance for your patience and understanding.
If you have any questions or concerns, our customer support team is always here and happy to help. We truly appreciate your trust in rainbowscraft, and we’re committed to making your experience as smooth and enjoyable as possible.
Shipping Methods and Service Areas
We currently ship to eligible addresses within the contiguous United States and selected European countries.
United States: Orders are shipped via UPS. We currently do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or P.O. boxes.
Europe: Orders are delivered by local or regional shipping carriers selected according to the destination country and delivery address. The carrier used for your order may vary depending on local availability and service coverage.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number or tracking link. Tracking information may take some time to become available after the package has been handed over to the carrier.
Estimated delivery times vary by destination and are calculated from the date the order is shipped, not the date the order is placed. Delivery may be delayed due to customs clearance, severe weather, public holidays, carrier disruptions, or other circumstances beyond our reasonable control.
For orders shipped to European countries, customs duties, import taxes, VAT, and other fees may apply depending on the destination country's regulations. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Please make sure your shipping address is complete and accurate before placing your order. If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.
Shipping Information
We offer standard shipping for all orders:
- Standard Shipping: $6.99
- Free Shipping on orders over $79
- VIP Shipping: $12.99